Frequently Asked Questions - Temu Shopping Guide
Get answers to all your questions about shopping on Temu. From account setup and payment methods to shipping times and return policies, we cover everything you need to know to shop with confidence.
â What is Temu?
Temu is an online marketplace offering a wide variety of products at competitive prices. It connects sellers directly with consumers, allowing for significant savings on everything from electronics to fashion.
đ How long does shipping take?
Standard shipping typically takes 7-15 business days. Express shipping options are available for faster delivery (3-7 days). Shipping times may vary based on your location and the specific item.
đŗ What payment methods are accepted?
Temu accepts major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and various digital wallets. All transactions are secured with encryption.
âŠī¸ What is the return policy?
Temu offers a 90-day return policy for most items. Products must be unused and in original packaging. Free returns are available for many items, and the process is simple through the app or website.
đ Are there coupons available?
Yes! Temu regularly offers coupons and promo codes. New users get special welcome discounts. Check the homepage, app notifications, and email for current offers. Coupons can often be stacked with existing sales.
â Are customer reviews real?
Temu features verified purchase reviews. Look for the "Verified Purchase" badge on reviews. Many reviews include customer photos showing the actual product received. Always read multiple reviews before purchasing.
đą Is there a mobile app?
Yes! The Temu app is available for both iOS and Android. The app often features exclusive deals, easier navigation, push notifications for sales, and a streamlined checkout process.
đĄī¸ Is shopping on Temu safe?
Yes, Temu uses secure payment processing and encryption to protect your information. The platform has buyer protection policies, and customer service is available to resolve any issues. Always check seller ratings and product reviews.